Course Booking Terms
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Electronics Yorkshire Limited (EYL) Course booking terms and conditions and cancellation policy


Effective from 1st January 2015. Please note these ‘Terms and Conditions’ may be subject to change without notice.


  • For current course costs and dates, please contact EYL directly.  The contact details are available on our website.
  • Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
  • If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
  • Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.
  • Important note:EYL’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

Purchase Orders

  • Purchase orders may be accepted in lieu of payment at time of booking at EYL's sole discretion.
  • Acceptance of purchase orders is subject to EYL's prior approval for credit terms.
  • Purchase orders shall not be accepted from any customer at any time during which the customer's account is placed on "stop" due to default.

Invoicing and payment

  • Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
  • Invoices will be sent via post to the name and address provided on the booking form and must be paid within 30 days of the invoice date or not later than 15 working days prior to the start of the course, whichever date occurs soonest (the “due date”).
  • Payment must be made in pounds Sterling by cheque, credit/debit card or BACS.
  • If any amount properly due to EYL under or in connection with these terms and conditions remains outstanding beyond the due date EYL may:
    a. charge interest on the overdue amount at the rate of 8% per annum above the base rate of Lloyds Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or
    b. claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

Course attendance and certification

  • Candidates will receive joining instructions via email to the email address provided on the booking form.
  • It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
  • If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact EYL to arrange for them to be reissued.
  • Failure to attend the course will result in the full cost being incurred.
  • EYL will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
  • No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to EYL.
  • It may be necessary, for reasons beyond the control of EYL, to change the content and timing of the programme, the date, the venue or the tutor.

Cancellations and Amendments

  • All requests for cancellations and/or transfers must be received in writing.
  • Changes will become effective on the date of written confirmation being received.
  • The appropriate cancellation charge will apply based on the cost of your booking, as shown below.
    *excluding extenuating circumstances which will be charged at EYL’s discretion.

Calendar days notice before the start date of the course

Refund applicable

4 weeks or more

Full refund / cancellation of invoice

Less than 4 weeks

No refund will be given

Failure to attend

Treated as late cancellation and no refund given

  • In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date.
  • If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be charged towards a place on the same or another course that takes place within 6 months following the originally booked event. The amount of the course fee applicable is shown below: 

Calendar days notice before the start date of the course

Fee to transfer to a new course

4 weeks or more


Between 3-4 weeks  (inclusive)

10% of course fee

Between 2-3 weeks  (inclusive)

30% of course fee

Between 1-2 weeks  (inclusive)

50% of course fee

1 week or less

70% of course fee

Course Provisions

  • Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
  • In the event of there being insufficient numbers booked onto a course EYL reserves the right to cancel or postpone the course.
  • In the event of cancellation of a course by EYL, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another EYL course. EYL shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
  • Accommodation and travel are the responsibility of the candidate.
  • Lunch is provided on all full day courses unless otherwise stated. The cost is included in the price quoted. Any special dietary requirements need to be notified in writing to EYL in advance of the course commencing.

Extenuating Circumstances

  • If you are unable to attend any of the course due to extenuating circumstances you must inform EYL in writing.
  • If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.

Non-solicitation of Staff

·         You shall not solicit or entice away or seek to entice away from EYL to work for your business, whether as principal, agent, partner, director, employee, secondee or consultant, any person who is or was employed or engaged by EYL in providing the Services.

·         Should you be in breach of the above clause, then you shall pay EYL a sum to cover EYL’s reasonable losses in this matter.

Force Majeure

  • EYL shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control. 


Entire Agreement

These terms and conditions, together with the current EYL prices, course details and EYL contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by EYL. These terms and conditions cannot be varied except in writing signed by a Director of EYL. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of EYL should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by EYL. EYL shall have no liability for any such representation being untrue or misleading.